Pay: $16.00 to $18.00 hour based on experience. Eligible for end of season bonus.
Job Description:
As the RV Park Receptionist & Reservation Specialist, you will serve as the first point of contact for guests visiting our park and play a crucial role in providing exceptional customer service and managing reservations. Your main responsibilities will include:
1. Guest Services: Greeting guests warmly upon arrival, providing information about park amenities, facilities, and local attractions, and assisting with inquiries, requests, and concerns to ensure a positive guest experience.
2. Reservation Management: Handling all aspects of reservation management, including receiving reservation inquiries via phone, email, or in person, checking availability, processing bookings, and confirming reservations accurately and efficiently using reservation software.
3. Check-In/Check-Out: Welcoming guests at the reception desk, processing check-ins and check-outs promptly, verifying identification, collecting payment, and providing keys, maps, and park guidelines to guests, ensuring smooth arrivals and departures.
4. Customer Relations: Building rapport with guests, establishing a friendly and welcoming atmosphere, addressing guest feedback and complaints promptly and professionally, and striving to exceed guest expectations to enhance guest satisfaction and loyalty.
5. Administrative Tasks: Performing various administrative duties, such as answering phones, responding to emails, filing paperwork, maintaining reservation records, and updating guest information in the database, with accuracy and attention to detail.
6. Sales & Upselling: Promoting park amenities, services, and special offers to guests, upselling additional services or upgrades, and maximizing revenue opportunities through effective sales techniques and customer engagement.
7. Emergency Response: Acting as a point of contact during emergencies or crisis situations, providing assistance, information, and directions to guests, and following established protocols to ensure the safety and well-being of guests and staff.
8. Team Collaboration: Collaborating with other park staff, including maintenance workers, housekeeping staff, and management, to coordinate guest services, address operational needs, and maintain a cohesive and efficient work environment.
9. Cash Handling: Handling cash transactions, processing credit card payments, reconciling cash drawers, and maintaining accurate records of financial transactions in compliance with established procedures and regulations.
10. Training & Development: Participating in training programs and staff meetings, staying informed about park policies, procedures, and regulations, and continuously seeking opportunities for professional growth and development in the hospitality industry.
Qualifications:
– Previous experience in customer service, hospitality, or receptionist roles preferred.
– Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
– Strong organizational skills and ability to multitask in a fast-paced environment.
– Proficiency in computer skills and experience with reservation management software preferred.
– Flexibility to work evenings, weekends, and holidays as needed.
– Knowledge of local attractions, amenities, and services to assist guests with recommendations and information.
Join our team and be part of creating memorable experiences for guests at our RV park!
